Health & Wellness

What Does PBM Stand For? In Ohio (and Elsewhere), It’s Programs Bilking Millions

PBM China vitamins medicine medications pain relief lower prices Trump pills pharma programs millionsAs the chief pharmacy officer of a major health system, I’ve been aware of the financial shenanigans of pharmacy benefit managers, or PBMs, for some time. These companies are supposed to help control costs for payers and lower out-of-pocket costs for plan members. But as a team of investigative journalists with the Columbus Dispatch are revealing, some pharmacy benefit managers are skimming hundreds of millions of dollars in Ohio alone, boosting drug costs for everyone.

The Dispatch team is shining much-needed light on the inner workings of pharmacy benefit managers. Even I have been surprised at what they have turned up.

Pharmacy benefit managers market themselves as keen negotiators able to squeeze pharmaceutical manufacturers for better deals that save money for insurers, patients, and society. Yet they are turning out to be little more than middlemen, adding scant value but significantly increasing costs. They have no fiduciary responsibility to their customers.

For years, pharmacy benefit managers have protected themselves with the financial equivalent of Harry Potter’s cloak of invisibility. They closely guard their complicated processes to avoid scrutiny, and require pharmacies to sign confidential agreements that shield them from visibility.

The three largest public pharmacy benefit managers control 73 percent of the market. Abuses often occur when competition is limited, as it is in this three-headed oligopoly.

Pharmacies must be included in these big networks for their financial viability. Pharmacy benefit managers refuse to negotiate their rates with pharmacies for participating in their plans, giving pharmacies no choice but to accept these contracts as written. The alternative is to walk away from being able to fill prescriptions for a huge number of their patients. Due in large part to declines in reimbursement from pharmacy benefit managers, many pharmacies have been forced to die a slow and painful death. In Ohio alone, 164 independent pharmacieshave closed in the past three years.

As bad as the lack of transparency and competition in the pharmacy benefit manager sphere is for community pharmacies, patients, consumers, and taxpayers also feel the pain.

Pharmacy benefit managers make their unparalleled high profits in five ways, only one of which is an honest business practice.

Claims processing. This is a valuable service. When you give your insurance card to a pharmacist, the pharmacy benefit manager reads the card and knows if a medication is covered. If it is, the pharmacy is immediately paid. This is a necessary service that is worthy of a small fee — one that translates into big dollars because it is collected over millions of transactions. While a reasonable fee is acceptable, the Columbus Dispatch found that pharmacy benefit management companies recently increased their charges to pharmacies through the Ohio Medicaid program from $0.14 to $0.17 per prescription, a 21.4% increase. This resulted in additional charges of up to $10 million dollars.

Rebate negotiations. Pharmacy benefit managers negotiate rebates with drug companies to have their drugs placed on the PBM’s formulary (the list of prescription drugs covered by a prescription drug plan). If drugs are not on the formulary, the drug company loses business since the drug will either not be covered by the health insurance plan or the patient will have to pay much more out of pocket to get it. In hospitals and health systems, physicians and pharmacists decide which medication in a class to carry based upon safety and cost-effectiveness. In pharmacy benefit managers, actuaries make the decisions based on how big the financial rebate from the drug company to the PBM is. While some of this rebate may be passed on to the insurer, pharmacy benefit managers keep a large — secret and nontransparent — amount for pure profit.

Spread. This is the difference between what a pharmacy benefit manager collects from the payer (such as Medicaid) for medications and the amount it pays the pharmacy that dispenses it. The state of Ohio spent $2.6 billion on prescriptions drugs in Medicaid managed care plans in 2017. The Columbus Dispatch compared actual payment and cost data for 40 pharmacies in Ohio and found an average 12 percent spread on all brand and generic drugs. Ohio Medicaid confirmed a significant spread, although it reported an 8.8 percent spread on that $2.6 billion. That means $223.7 million went to pharmacy benefit managers — just for the Medicaid managed care programs for one state for one year!

Forcing patients to use specific pharmacies. Pharmacy benefit managers sign exclusive agreements with payers so patients are forced to use pharmacies that the pharmacy benefit managers own. This can lead to delays and decreased quality of care.

Direct and indirect remuneration (DIR) fees. After a pharmacy benefit manager pays a pharmacy for filling a prescription, it “claws back” money from the pharmacy by claiming it did not meet certain (again, secret) quality indicators over which the pharmacy has no control. For reference, pharmacy benefit managers clawed back $1.9 million from Cleveland Clinic retail pharmacies in 2017, and have taken $1.4 million so far through May 2018. These fees are assessed months after the prescription is dispensed, pilfering the profit from the pharmacy and diverting it to the pharmacy benefit manager.

Just as days of reckoning came for pharmaceutical companies like Valeant and Turing, which raised the price of generic medications by astronomical amounts, they are now coming for pharmacy benefit managers. In Ohio, lawmakers are demanding answers and the state auditor is opening an investigation into potential Medicaid fraud at worst and deplorable profiteering at best from customers and taxpayers whose best interests pharmacy benefit managers are supposed to have in mind.

The astute investigation by the Columbus Dispatch is just the beginning. Lawmakers in 20 states, including Ohio, PennsylvaniaIowa, and Kentucky are investigating the practices of pharmacy benefit managers. Ohio is already enacting laws to rein them in.

Lifting the veil of secrecy from the pharmacy benefit manager industry isn’t about spreading profits around — it’s about addressing a real crisis in rising drug costs for American consumers. Policymakers in Columbus, Ohio, Washington, D.C., and elsewhere across the country are hearing a loud-and-clear call for action.

I applaud the media, lawmakers, and others for shining the bright light of scrutiny on these reprehensible practices and urge them to further expose the unprecedented scale of greed and dishonesty in the pharmacy benefit manager industry. I urge state and federal legislators to rein in the egregious practices that result in billions of dollars being taken away from patient care to line the pockets of the big pharmacy benefit manager companies.


From - - by Scott Knoer

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Rohloff Home
3 years ago

I too have watched the TV Ads & wondered when it was that I was able to tell my Dr. What to proscribe! I have watched many a Xeralto ad & have wondered how much the cost added to the $511.23 cash price per MONTH that my insurance & I are paying! Looks like I’ll be in the doughnut hole next month. Where is the $ going to come?

3 years ago

I am just wondering why drug companies are advertising so many new drugs on television. Why should we be asking the doctor to prescribe whats on T V. Then six months later they are filling a class action suit against a drug for hurting people. Its horrible to gave to watch all those advertisements. Also, so sick of hearing advertisements for male enhancement. Where is the privacy on such subjects. Debra

3 years ago

My Mom is victimized by #4. She lives in an assisted living facility, and they force her to get all her medications from a particular pharmacy service.
I pay her bills each month, and their drug prices are easily 300+% of what the regular prices are for many of her medications.

On top of that, she takes several expensive eyedrops daily.
The Med Techs are prohibited from reclosing the container and using it again. They have to open a new bottle every time they dispense it.
I took Mom on a cruise a couple years ago, and took a two week supply of her meds with us.
Each vial lasted about 3 days, but due to their rules, they open, and throw out, at least 3 vials a day. That’s wasting nearly 90% of the medication.
You can’t tell me there isn’t corruption in this system. :-(

I sincerely hope this crap is exposed, and we see some common-sense regulation to put a stop to it.

3 years ago
Reply to  Dave

Dave, I’ve seen how these devils rip off their “captive audience”. . .if the “inmate” raises a fuss then retribution can follow, so s/he quietly accepts the overcharges from the preferred pharmacy source. Some even insist on providing all the common vitamins through the pharmacy, giving the cheapest quality to the resident even after a request is made to provide a more absorbable type (i.e., a citrate form in lieu of the poorly-absorbed carbonate) because there is more cash to be made.
The fish, as they say, rots from the head down. Here we can see avaricious tentacles of The Swamp reaching down, giving implied license to thieve and steal.
It does appear the general public would be better served by discarding the intermediate, middle-man position of “Pharmacy Benefit Manager” — I think we would be better off going from the MD to the Rx to our own Pharmacy choice; jettison the go-between.

Dan W.
3 years ago

The “Spread” (the difference between what a pharmacy benefit manager collects from the payer {such as Medicare} for medications and the amount it pays the pharmacy that dispenses it) is another reason why PBMs support the restriction which prohibits Medicare (the largest purchaser of drugs) from negotiating price with the drug manufacturers. Higher drug prices result in a higher spread and higher profits for the PBMs.

Congress needs to eliminate this restriction but members from both political parties receive too much money from the drug manufacturers to act. If the Administration wants to lower drug costs, it needs to push Congress to allow Medicare to negotiate price with the drug manufacturers.

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