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The Truth About UnitedHealth — and Who’s Really on Your Side

Posted on Thursday, July 31, 2025
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by Sabrinah Cave
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18 Comments
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Dear AMAC Member,

If you’ve been following the headlines, you may have seen that UnitedHealth Group—America’s largest health insurer—is under serious legal and ethical scrutiny. From AI-driven care denials to an ongoing Department of Justice antitrust investigation, their Medicare Advantage operations are raising red flags.

What’s Going On With UnitedHealth?

  • The DOJ is investigating whether UnitedHealth’s acquisition of medical groups through its Optum arm has created an unfair monopoly—potentially limiting options and competition for Medicare beneficiaries like you.
  • Class-action lawsuits allege that UnitedHealth used AI tools to override physicians and deny post-acute care, jeopardizing recovery for Medicare Advantage members.
  • A Guardian report uncovered that UnitedHealth paid nursing homes to avoid transferring patients to hospitals—raising serious concerns about safety and care access.
  • Amid these issues, the company is facing a criminal investigation into Medicare billing practices, and its CEO, Andrew Witty, has stepped down.

Far too many have had care decisions made by corporations, not doctors. This underscores the risk of relying on advisors who answer to insurance companies instead of to you.

Why Choosing the Right Medicare Advisor Matters

Many Medicare beneficiaries work with salespeople who only offer plans from one company. These Medicare advisors often don’t disclose this because their income may depend on what you choose, not what’s best for your health or budget.

At AMAC, we believe you deserve better

AMAC’s team of licensed Medicare advisors are here to help you make the best informed decision that fits your healthcare needs and budget. Here’s what sets us apart from the rest:

  • AMAC offers Multiple top-rated carriers to choose from
  • No commission-based pressure—ever
  • Medicare Advisors who share your values and work for you

This is the AMAC Medicare Advisory Service—a free, trusted resource, available to everyone.

What You Should Ask Any Medicare Advisor

  • How many companies do you represent?
  • Do you earn more based on which plan I pick?
  • Will you support me after I enroll?

If the answers aren’t clear, call us instead. Our licensed Medicare advisors are ready to help you compare plans and find the coverage that fits you—not the insurance company.

For help with Medicare plans – or any questions you may have about Medicare – contact AMAC’s Medicare Advisory Service at 1-855-611-4856 or request a quote below.

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Johnny
Johnny
10 months ago

I’m personally not satisfied with United Healthcare Advantage! And, I know far more people than myself who aren’t either! This Company over the years has failed to pay on several things. They have not only Denied but also didn’t pay their fair share. I guess praying I would go away! My State doesn’t have other options but this Program. Really bugs me and others!
I’m thrilled to finally see and hear United Healthcare Advantage is being investigated; a long time in coming! When Obama took Office his revamping of the Healthcare System was an absolute failure and disgrace! It still falls short on so-ooo many levels and I pray President Trump and his Administration gets this debacle turned around for all, but, especially for Seniors!

BEA
BEA
10 months ago

UnitedHealthcare is a corporation, they just care about the bottom line. $$$$$$$$$
They scheme and plot how to get more money out of Medicare for doing little or nothing to help a patient.

todd loopner
todd loopner
10 months ago

retired decades ago. the subject company and the cvs operation deductible is no longer fair. we haven’t met the deductible in years so we dropped the insurance and use goodRx which gives us our Rxs at the same price without paying useless monthly insurance premiums costing us thousands of dollars for zip benefits.

Michelin
Michelin
10 months ago

The patient and doctor problems with UnitedHealth(Care) Group didn’t just start recently. But they became exponentially worse after Clinton was elected and good old corrupt Hilary put herself in charge of breathing life into HMO’s.
I owned a medical management company in Florida in the 80’s and 90’s. I can still remember the frustration our physician clients and the patients felt when UnitedHealth rejected or interfered with the care or treatment of the patients. Although UHC/G was not the only insurance company with overreaching authority into patient care/treatment, they where a very large company benefiting from Clinton’s push into HMOs. The denials for patient care were well known but what most insured probably don’t know is they are also huge lobbyists and support tools for the Democrat party.

Grandma
Grandma
10 months ago

United Healthcare has friendly cs. They are refusing to pay the full bills for their customers that are on low income housing, low income and disabled people even though they have full coverage in their insurance including outpatient doctors. They do not have the money to pay one penny of it. Medicaid is also refusing to pay for the what United Healthcare doesn’t pay. How is that good healthcare when you’re hurting their customers creating anxiety, depression, and huge worry. Please look into this as well. It would be greatly appreciated. Thank you!

George M
George M
10 months ago

Is this really an article? It looks more like and advertisement to me.

MariaRose
MariaRose
10 months ago

Every time I read about things like this I remember the situation described in the John Grisham novel The RainMaker which was adequately presented in the movie with the same name. All insurer companies are working mainly for one main goal—PROFIT — with no regard for those of us who pay the premiums and expect to have coverage when treatment is needed. There should be no reasoning that is acceptable to refuse a treatment primarily because IT IS NOT PROFITABLE ENOUGH– and to automatically deny a claim because most people will not fight the denial. Rather they should be more concerned with evaluating the claims of the 5% filed that use 95% of the coverage being billed from the same places for fraudulent claims instead.

Bernice Carrasco
Bernice Carrasco
9 months ago

I don’t have the Advantage Plan, I have the Original Plan. My doctor informed me (years ago) that Advantage Plans were not good as they are HMOs. He suggested the Original Plan as it allows for self referrals to Specialists. Advantage Plans require permission, an HMO rule! My question is this, do I need any other coverage besides just UHC Original Plan?

Barb
Barb
10 months ago

In San Antonio, there’s a handful of these medical groups, but it seems that WellMed has a brand new building on just about every corner. I really wish that my United Healthcare premiums would DECREASE instead of INCREASING twice per year. All these groups have become nothing but HMO’s, one palm of the hand rubbing the other through their HMO contracts with the other providers of care.

Chris
Chris
9 months ago

I don’t know if any of you are “required” to get your meds by 90 day supply from CVS. I refused and told them I get mine from Walgreens close to my house. When I told CVS I get a prescription filled they will only give me 30 days, telling me MY INSURANCE co will not let them give me so much. My meds do not last. The pharmacy CVS told me “good luck” CVS is the worst! So is United health care. Advantage plans are the worst.
They bullie you to get your meds. Discrimination comes to mind here. Keep in mind CVS was bought out by an Insurance CO

Eileen
Eileen
9 months ago

Last year my husband bought into all the so called freebies. We had many arguments over their coverage, denying Dr’s orders and payments. It only took about 8 months and I left United Health Care and went back to Medicare A & B.
All Dr’s, medical groups, labs and hospitals in our area dropped them on1st of July!
United Health Care are a group of sleeves bags. They are not medical anything, they are robots and greedy you know what’s!
When a financial institution buys a medical group or hospital, they are in it for the money,” NOT of the Patient!”
Shut UHC down!!!!!!!
And CVS is in bed with UHC, they have been over billing for prescription and charging the patients over price medication. My 1 prescription cost $1.22 in 2023 and in 2024 it went up to $22.00 for the same prescription.
Shut down CVS!!!!!!!!

Velma J Montgomery
Velma J Montgomery
9 months ago

United Health Care raised my husbands Supplemental Plan F $57 a month this year. Never has a raise been this much for any of mine or his before

Grmymom
Grmymom
9 months ago

My husband and I are completely happy with UHC group. We have had no concerns or issues to date.

Art
Art
9 months ago

I got a (dis)Advantage Plan initially. I was referred for PT and was told they could only schedule 4 appointments. They had to wait for United Healthcare to have the need assessed by a “neutral” third party, Optum. I realized then how rigged things were. Fortunately I was in my first year of coverage and could change to a Humana Supplement Plan for my coverage. Although my premiums are significant, I felt it was better than risking playing United Healthcare’s game with my health.

Kelly
Kelly
9 months ago

I just started on Medicare and I am with UHC. I had no idea they were being investigated. I wonder, can I change plans later this year?

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